Client Relations Reservationist
Tails a Wagn'
Your job in this company is to assist clients.
Duties also include assisting clients with scheduling dogs for daycare, boarding and/or salon services and training classes. Includes selling extra or add-on services.
Your job also involves handling client issues, assigning dogs to bathing technicians, stylists and suites for overnight boarding guests along with enrolling pets for training services.
Along with the rest of the team, you are a part of creating a company that displays excellent service and kindness to the animals in our care.
Areas of Responsibility
In the beginning you will have the following areas of responsibility:
*Learning Tails-A-Wagn’ Policy and Procedures.
*Learning equipment skills including PetExec computer program, printer and phones.
*Developing client service skills according to company policy.
Management and Scope
At the end of probation period you should be able to manage:
*The processes and procedures of the company
*Scheduling animals for bathing, styling, daycare, overnight lodging and training.
*Answer phones in an up-beat courteous manner.
*Answer questions from clients about schedules, rates and services offered within the facility.
*Effective selling of add-on services to clients
At the end of probation period you should be able to make decisions for:
*Number and type of animals assigned to each bathing technician or stylist.
*What kind of suite and activity package is best suitable for each lodging client.
*Scheduling clients for bathing, styling, daycare, lodging and training services.
*Selling services and add-on services
What is expected from this team-member.
*Be at desk ready to take client calls.
*Convey “client is always right” attitude even when they are not.
*Don’t be afraid to get to know clients.
*Knowledgeable of all pricing and services.
*Respectful and helpful of other team members.
*Keep work area organized and free from clutter and dust.
Success will be measured by:
*How well clients respond to you.
*Repour and relationships you build with clients.
*Extra services goals you reach.
*Number of mistakes made in scheduling.
*Communication errors made with the departments.